Help and frequently asked questions

How does the platform work for refugees?

Being a refugee, you can log into the platform and contact the donator in case you are interested in any of the offers.

You can create an account here. Without verification of your refugee status, your account will be valid for three months. Within that period, you will be able to request a maximum of five items.

In order to activate your account for a full year and for unlimited requests, there are three possibilities:

  1. You can send us a foto of one of your documents via the registration form. We will review the foto and then activate your account.
  2. If you know someone who is already registered for a full year, this person can login to the platform and request an account for you.
  3. Another option is the social workers in some of the refugee accomodations, who can also create accounts.